Frequently Asked Questions

Research compounds supplied by Newera Research are intended strictly for laboratory research purposes only.

We do not provide instructions for human consumption, administration, or dosage.

Any preparation or handling should be conducted by qualified professionals within a licensed research setting, following appropriate scientific protocols and safety guidelines.

Customers are responsible for ensuring compliance with all local laws and regulations regarding the use of research compounds.

Available supplier laboratory reports are linked on relevant product pages. Public copies are marked as privacy-redacted, with analytical results unchanged. Reports relate to the samples tested, not every vial. Availability varies by product and batch; use our contact form for clarification or additional documentation. See Documentation.

Browse the catalogue, choose your products and quantities, then proceed to checkout. Select Bank Deposit and place your order to receive your order number and bank-transfer instructions. Payment is made separately through your banking app.

No. You can check out as a guest.

We currently accept bank transfer via Bank Deposit. After placing your order, transfer the exact total to ANZ, BSB 012-006, account 821274295. Use your order number as the payment reference and make payment within 24 hours. Bank processing can take 24 hours or longer; dispatch follows confirmation that funds have arrived. PayID is not currently offered at checkout.

Yes, you’ll receive an automatic confirmation email with your order details. An order confirmation acknowledges your order; it does not confirm that your bank transfer has been received. If the email is not in your inbox, check your spam/junk folder or contact support@neweraresearch.com.au.

Orders are processed quickly. Contact us immediately for any changes or cancellations. Once packed or shipped, updates may not be possible.

All orders are dispatched from Sydney, providing quick and dependable delivery across the country.

We currently ship within Australia only. Please see our Shipping Policy for current delivery information.

Orders are dispatched within one business day after payment has cleared. Express delivery typically takes 1–2 business days to metro areas and 2–4 business days to regional areas after dispatch. Standard delivery typically takes 5–8 business days. These are estimates and may vary by destination, carrier delays and seasonal demand.

Yes, every order includes a tracking number, which will be emailed to you once your order has been dispatched.

Yes. All orders are shipped in discreet, unbranded packaging with no reference to peptides or research products on the exterior. Inside, products are securely sealed and carefully protected to preserve product integrity.

If your order hasn’t arrived within the expected delivery window, please contact us. We’ll coordinate with the carrier to locate your package, or arrange a replacement or refund if it can’t be recovered.

Express shipping is $15.00 AUD, or free on eligible orders of $200.00 AUD and above. Standard shipping is $11.00 AUD below $100.00 AUD, or free on eligible orders of $100.00 AUD and above. Available options and eligibility are shown at checkout. See our Shipping Policy for details.

We do not accept change-of-mind returns. If your goods are faulty, damaged, incorrect or not as described, you may be entitled to a remedy under the Australian Consumer Law. Opening a product does not, by itself, remove those rights. Contact us before returning an item and see our Refund & Replacement Policy.

If your order arrives damaged, incorrect or not as described, contact us as soon as reasonably possible with your order number, a description and useful photos, where available. No fixed reporting deadline limits your statutory rights. See our Refund & Replacement Policy for details.

Refunds are available where required under the Australian Consumer Law, including your choice of a refund or replacement for a major failure with goods. We do not offer change-of-mind refunds. Contact us with your order details and see our Refund & Replacement Policy.

If your order has not arrived within the expected delivery timeframe, contact us. Our team will investigate with the carrier and advise on the next steps under our Shipping Policy.

Contact us as soon as possible to request cancellation. Orders are processed quickly; once packed or dispatched, changes or cancellation may not be possible. See our Refund & Replacement Policy for current terms.